Five Benefits Utilities Will Love About Our Call Centers

Five Benefits Utilities Will Love About Our Call Centers

The biggest concern among critics of artificial intelligence and smart technology is the fear that bots will replace humans. In response, AI proponents say that the purpose of this tech isn’t to replace humans but to help them. In an ideal situation, technology frees up time for humans. Instead of focusing on mundane or repetitive…

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Ready to Improve Operations and Customer Experience? Software is the Answer

Can you guess what modern businesses focus on when considering success? Two highly influential concerns are operations and customers’ experience. Companies across the field service industry have long sought effective ways to improve one without sacrificing the other. Fortunately, technology has made it possible to address both critical areas with centralized software. Here are a…

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With Cybersecurity Scrutiny Increasing, Software is the Best Line of Defense

The Colonial Pipeline made cybersecurity headlines in May when a data breach caused management to halt operations for the first time in its 57-year-history. Just how did hackers make their way into the system? Through a single compromised password, reports Bloomberg. In the immediate aftermath of that breach, which resulted in the Colonial Pipeline Co….

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Top Three Reasons Post-Trip Inspections Are Needed

Research compiled for the National Transportation Energy Data Book identified nearly 3.7 million fleet vehicles in 2018. Slightly more than half of those vehicles left were reportedly used in the commercial and government sector. Though the average annual miles driven by commercial fleet vehicles varied by type, each class exceeded more than 21,000 miles per…

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Tech Tools to Improve Drivers’ Safety and Comfort

There’s no doubt that technology has made our lives immeasurably better. A monumental leap occurred with transitions like typewriters to computers, paperback books to E-readers, and the advent of the internet and smartphone. Although we often think of innovations in terms of our personal lives, technology has revolutionized the way we work. Technology has remarkably…

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Could Flat-Rate Billing be the Answer for Electric Utilities?

There are plenty of examples illustrating that the way we’ve always done things isn’t necessarily the best way. After all, necessity is the mother of invention. Are you reading this on a mobile device? If you are, it’s a feat that would have seemed impossible two decades ago. Electric utilities have only seen progress when…

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Top Three Ways That Single-Platform Solutions Save Time, Improve Communications

When we’re at home, channel surfing and skimming online news sites can be entertaining. We fall down “internet rabbit holes” and re-emerge hours later laden with interesting facts. At the same time, bouncing from one platform to the next can be distracting and inefficient. That isn’t much of a problem when you’re sitting on the…

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The Intersection of Cybersecurity and the Utility Industry

Historically, cybersecurity has taken a backseat to other utility operation priorities. Those days are over. Citing a GlobalData report titled “Thematic Research: Cybersecurity in Power,” Power Technology reports that cybersecurity has catapulted to the top of the priority list for many of those utilities. And for good reason—the North American Electric Reliability Corp. (NERC) found…

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The Importance of Customer Care at EnSight+

Countless stats demonstrate the importance of customer service, or as we like to call it at EnSight+, customer care. Data points like the fact that investing in new customers is between 5 and 25 times more expensive than retaining existing customers and that 76% of B2B customers expect businesses to know their needs are just…

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