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FIELD SERVICE SOFTWARE
FOR UTILITIES

Give field teams clear direction and keep operations informed
as conditions change. Configure workflows around the way
your utility actually works.

Utility field operations vary by program, territory, asset type, and operating requirements.
Ensight Plus helps teams coordinate that work through configurable workflows, mobile access, and connected field data, while maintaining visibility from assignment through verified completion.

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Built for the Work Utility Teams Manage Every Day

Ensight Plus supports complex field programs where crews, contractors, job information, and operating requirements have to stay connected.

Utility teams can use Ensight Plus to support:

  • Smart meter and AMI deployment programs
  • Pole projects and pole inspections
  • Windmill projects
  • Planned and recurring maintenance
  • Outage response and urgent service work
  • Field inspections
  • Long-cycle meter programs and territory-based projects
  • Contractor and subcontractor field work
Build-For-Utility-Work
Tailored-Workflow

Tailored Workflows That Match Your Operating Process

Utility work rarely follows one universal process. Requirements can change by service territory, work type, customer program, or asset. Ensight Plus gives operations teams a drag-and-drop workflow builder for defining how each type of work should move from assignment through completion.

Build workflows that:

  • Guide technicians through required steps
  • Deliver instructions at the point of work
  • Surface critical safety information
  • Validate data before work progresses
  • Capture required documentation
  • Route exceptions through defined escalation paths
Workflows can then be adjusted as operating requirements change.
Explore Work Order Management

Give Utility Field Teams the Information They Need at the Jobsite

Technicians can access assigned work directly from Ensight Plus on a mobile device, including location details, job information, work history, instructions, safety requirements, and required documentation.

Online and offline access keeps teams productive when connectivity is limited, with completed field data automatically synchronizing back to operations when a connection is restored.

This gives technicians clear direction in the field while providing supervisors better visibility into work as it progresses.

Coordinate-Crews

Coordinate Crews Around the Work That Matters Most

Priorities can change quickly. Ensight Plus helps operations teams schedule and dispatch work based on the requirements of the assignment.

Work can be prioritized based on:

  • Location
  • Urgency
  • Technician qualifications
  • Certifications
  • Equipment requirements
  • Project-specific criteria
Explore Scheduling, Routing & Dispatch

INCREASE PRODUCTION AND WORKFLOWS

WITH REAL TIME INSIGHTS AND REPORTING

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FAQ’s

Field operations software helps utilities coordinate work across service territories, field crews, contractors, and back-office teams. It connects work orders with scheduling, dispatch, mobile workflows, asset information, quality review, documentation, and operational reporting.
Utilities can use field operations software to standardize meter installation, replacement, inspection, and remediation workflows. Teams can assign work by territory or project, provide technicians with required instructions, capture completion data, and monitor progress throughout the program.
Field operations software can help operations teams quickly reprioritize work, adjust assignments, and dispatch available resources as conditions change. Work can be coordinated based on factors such as location, urgency, technician qualifications, certifications, and equipment requirements.
Yes. Ensight Plus can support internal utility teams and contractors within the same operating environment while maintaining clear project, workflow, and assignment controls. Configurable workflows, permissions, tags, and documentation requirements help utilities coordinate multiple teams without losing visibility into who is responsible for the work.
Utilities should look for software that fits their actual operating processes and supports work in both connected and limited-connectivity environments. Key considerations include configurable workflows, scheduling and dispatch, offline capability, integration with utility systems, data capture, quality control, reporting, and how easily information moves between field and back-office teams.
Ensight Plus can connect field workflows with utility systems, meter technologies, and other operational platforms to reduce duplicate steps and keep field activity connected to broader business processes.

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