Cloud-Based or On-Premise: How to Choose | Blog | EnSight+

A lot goes into selecting a vendor during the field service management software evaluation phase. While price is always a consideration, key aspects of functionality, ongoing support, and future updates can also sway decision-makers. One part of the puzzle is whether the vendor offers an on-premise solution versus one hosted in the cloud.

Related: Field Service Trends and Predictions for 2022

There are certainly pros and cons to each. There’s a reason why companies looking to aggressively grow are more likely to choose a cloud-based solution. To get a better understanding of the software landscape, we thought it helpful to start with a quick explanation.

What is an on-premise software solution?

An on-premise software solution, or on-premise computing, involves storing software on a company’s own network and machines. Maintenance, security, and any updates are all completed by the company’s staff. This model typically involves the company purchasing versions of the software for each computer or mobile device.

What is a cloud-based solution?

You may have heard “the cloud” used in discussions about computing as if it was a real, tangible place. The cloud actually consists of a series of servers in data centers located across the world. Thus, its computing power is not stored in the field service company’s actual office. With cloud-based software, or “cloud computing,” the field service software and all its applications and data reside on offsite servers. Cloud-based solutions don’t take up space on local machines and they can be accessed from anywhere. The maintenance and support for these solutions are serviced by the vendor, with the company paying a license or “seat” fee for each user.

What are the advantages of cloud-based software over on-premise?

Many field service management companies have decided that cloud-based software is a better fit for their organizations. There are a number of reasons why, but the first is the cost.

On-premise software can be an expensive endeavor when accounting for not only the price of the software but also what it costs for added hardware to run it. Additionally, you can expect to spend more on wages, as an on-staff support person may be required to keep it updated. The costs to operate and support the cloud-based software fall to the vendor who manages the solution.

Related: Four Reasons Your Utility Should Move to Software

Next up is accessibility. On-premise solutions restrict accessibility because the user must be on the organization’s home network. That may be a problem for field service management companies with a mobile workforce. Cloud-based solutions can be reached from anywhere. Always delivering with ubiquitous access regardless of location.

Scalability and security round out our list of the top reasons why cloud-based software solutions get the nod over on-premise options. With on-premise software, your options are usually limited by how the solution can grow with your business.  In most cases, what you see is what you get.

Related: Top Three Ways That Single-Platform Solutions Save Time, Improve Communications

However, cloud-based solutions tend to be open to customization that fit the needs of a growing business. When it comes to security, many field service management organizations feel more comfortable knowing a more experienced company and staff is handling its data.

EnSight+ is the cloud-based solution your business needs

EnSight+ is a field service management software solution that is hosted in the cloud. Offering all the best benefits of a cloud-based solution. Including an opportunity to better control your costs, full customization, and universal access. Also, a willingness to work with you as you grow, keeping your data safe and secure. To learn more, book your demo today.


Multiple field workers. Multiple tasks. Multiple vehicles. One simple piece of software

All monitored by you, in real time. Are you ready to take control?

  • We will never sell or distribute your personal information.
  • This field is for validation purposes and should be left unchanged.