How Utilities Can Build Customer Communication into Field Service Workflows Customer communication is part of the field service process. Customers may need to know when work is scheduled, what to expect before a technician arrives, or what happened after the visit. For utilities, utility contractors, and municipalities managing a high volume of field activity, providing…
Read more
As utility networks become more complex, utilities need better visibility into how assets are connected and how issues impact the broader system. Advanced network tracing is helping organizations gain that visibility by providing a digital way to analyze network connectivity, identify affected assets, and understand how infrastructure is linked. What once required extensive map reviews…
Read more
Offline field service software helps utility crews access work orders, capture field data, and continue working when cellular coverage is limited or unavailable.
Read more
Success Isn’t Always Something You Can See Utilities have long measured success through visible outcomes: work orders completed, meters installed, outages restored, service requests closed, and response times improved. These metrics remain essential, but as utility operations become more connected, automated, and data-driven, another measurement is becoming just as valuable. What didn’t happen. Emergency dispatches…
Read more
How Utilities Can Capture Experience and Accelerate Workforce Training Utility field technician training is one of the biggest priorities utilities face during a major workforce transition. For decades, utility field service has relied on hands-on experience. Technicians with years in the field often know exactly how to diagnose recurring issues and navigate aging infrastructure. That…
Read more
For years, utility field operations have largely followed a familiar pattern: identify a problem, dispatch a crew, and restore service. While this approach remains essential for emergencies, advances in connected technologies are changing how utilities manage their infrastructure. Today, the combination of the Internet of Things (IoT) and Field Service Management (FSM) software is enabling…
Read more
Artificial intelligence is already helping organizations analyze information and automate repetitive processes. Agentic AI takes that concept further. Agentic AI uses goal-oriented software agents to evaluate information, determine appropriate next steps, and perform permitted actions within defined operational boundaries. For utilities, this could eventually mean more than receiving an alert or scheduling recommendation. An AI…
Read more
For decades, utility field service management (FSM) was largely reactive. A customer reported an outage, equipment failed, or a maintenance issue was discovered during an inspection. A work order was created, a crew was dispatched, and the problem was resolved. While this approach has served utilities for years, today’s operating environment demands something more. Aging…
Read more
Advanced Metering Infrastructure (AMI) projects promise better data, improved efficiency, and enhanced customer service. Yet many deployments fall behind schedule, exceed budgets, or struggle to deliver the expected results. The problem usually isn’t the meters or the communications network. It’s how the work is managed in the field. The Challenge: Disconnected Field Operations AMI deployments…
Read more