In the world of utilities and field service management, communication is everything. Whether it’s scheduling an appointment, resolving an issue, or delivering proactive updates, customer experience starts at the first point of contact. That’s why Ensight Plus goes beyond work order and inventory management. We offer a complete AI-driven call center and customer care platform…
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Preventive maintenance tracking before winter spikes in utility demand As the days get shorter and colder, utility providers know one thing for certain: winter always brings higher demand and greater risk. From frozen pipes to increased energy consumption, the colder months put enormous pressure on infrastructure—and the teams responsible for keeping it running. That’s why…
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October is Cybersecurity Awareness Month, and for utilities and municipalities, the reminder couldn’t be more timely. From customer billing information to critical infrastructure data, the stakes are higher than ever. A single breach doesn’t just disrupt business — it can compromise public trust, safety, and operational stability. At Ensight Plus, we recognize that protecting your…
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Wildfires are growing in frequency and intensity due to several factors including prolonged droughts, unattended campfires, and expanding development in fire-prone areas. In response, both public agencies and utility providers are turning to innovative technologies, many built for prevention, detection, and suppression. Here’s a look at the new and emerging toolsets that are transforming how…
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How do you simplify access with single sign-on? In a world where digital tools are essential for field operations, asset management, and real-time decision-making, secure and seamless access to your systems isn’t a luxury. It’s a necessity. That’s where Single Sign-On (SSO) comes in. SSO is a user authentication process that allows individuals to log…
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The water utility industry is in the midst of a transformation. With growing environmental pressures, aging infrastructure, and increasing demands for transparency and efficiency, utilities are turning to smart technology, data-driven strategies, and customer-centric models to stay ahead. Here’s what’s new and notable in the water utility space as we move through 2025. 1. Smarter…
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The electric and gas utility sectors are facing a pivotal year. While the mission to deliver safe, reliable energy remains unchanged, utilities are under increasing pressure to evolve—faster and smarter. With 2025 already half over, the industry is navigating a complex landscape of climate volatility, regulatory change, and rising customer expectations. Here’s where the biggest…
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In this blog, we will show how in today’s data-rich environment, utilities and municipalities need more than just information. Most importantly, they need insight. Therefore, Ensight Plus Business Intelligence (BI) tools empower teams with the clarity and control needed to make fast, confident, and cost-effective decisions across field operations. What Are Ensight Plus BI Tools?…
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Hurricane preparedness is key! As the 2025 Atlantic hurricane season unfolds, forecasts indicate an above-average level of activity, prompting heightened vigilance for communities along the U.S. coastline, including Florida. The season officially spans from June 1 to November 30, with peak activity typically occurring between August and September. 2025 Hurricane Season Outlook The National Oceanic…
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