Hurricane Season Readiness and Response with Field Service Management

Hurricane Season Readiness and Response with Field Service Management

For some of us, summer marks a time for rest and relaxation. The weather is warm, children are out of school, and families are road-tripping to their next memorable vacation. But for others, particularly those in coastal states like Florida, Texas, and Louisiana, the summer indicates the start of hurricane season. On the heels of…

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Predict the Future with Field Service Management Software

Predict the Future with Field Service Management Software

“An ounce of prevention is worth a pound of cure.” Benjamin Franklin had no way of knowing it when he rattled off this famous quote, but 230 years after his death, his words provide a cautionary tale for field service companies. Though Franklin was referring to house fire prevention at the time, the sentiment rings true today. Field service companies are hunting for ways to improve business operations in 2022 and beyond. What some have realized is that field service management software is one of the most effective tools available. It can proactively monitor, prevent, predict, and address equipment failures before they halt progress. Here’s a snapshot look at why a transition to predictive maintenance via field service management software is a necessity.

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Top 5 Field Service Trends for 2022 and Beyond

Top 5 Field Service Trends for 2022 and Beyond

If it feels like it’s been years since field service companies have been able to breathe a bit and look forward. For about two-and-a-half years, COVID-19 has undeniably impacted field service operations and processes. The good news is that it appears we’ve reached our new normal, and businesses like yours can finally plan ahead. As…

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How EnSight+ Can Help Utilities Prepare for Hurricane Season

How EnSight+ Can Help Utilities Prepare for Hurricane Season

The concept of hurricane preparedness is hardly new for utilities. However, a newer development is the use of technology to track and predict hurricane activity. Technology like field service management software ensures utilities reach peak preparedness before the hurricane season begins in late August. Read on to learn more about why EnSight+ should be the comprehensive field service management software solution your utility uses for hurricane season planning.

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Virtual Services: Why Demand is On the Rise

Virtual Services: Why Demand is On the Rise

We’ll dig deeper into the increasing demand for virtual services, exploring some of the most popular ways field service management organizations are using the technology and the advantages they’re likely to receive as a result.

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How COVID-19 Reset Customer Expectations

How COVID-19 Reset Customer Expectations

We’re still discovering the full effects of COVID-19, but a few things are crystal clear. One is that people have changed how they expect and prefer to work. Then there’s the shift in customer expectations. Within field service management, safety precautions like contactless service began as temporary tactics and are now seen as necessities. As all field service management outfits have come to realize, the onus is on the organization to make changes that meet that new standard. Here’s a quick look at a few of the ways COVID-19 reset customer expectations.

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Go Hands-Off and Reap the Benefits of Contactless Customer Service

Go Hands-Off and Reap the Benefits of Contactless Customer Service

The world is going contactless, and we’re not talking about social distancing. The “contactless” movement built momentum with payments first. Since then, contactless initiatives have taken shape in hotels with room keys and in retail locations with pickup and delivery options. But today, the focus is on contactless field service management and contactless customer service. Not sure what we mean by contactless customer service? Read on to find out what it is and how you can benefit from implementing it into your business.

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How Fleet Management Software is Saving Companies Money and Improving Processes

How Fleet Management Software is Saving Companies Money and Improving Processes

It’s a tough time to operate a fleet of vehicles while trying to manage a budget. The cost of gas is a well-known culprit. But it’s not the only fleet-based expense on the rise. According to a report by Automotive Fleet, costs will continue to escalate with lowered incentives on new vehicles, higher maintenance costs, and rising acquisition costs all contributing to the overall increase in spending. Still, as many field service management companies using fleet vehicles to reach their customers have learned, the right solution can be a game-changer. In many cases, that solution is fleet management software. We’re here today to talk about how and why.

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Utility Resilience Since the 2003 North American Blackout

Utility Resilience Since the 2003 North American Blackout

This year marks the 20th anniversary of that historical event. While a lot has changed over the last two decades, many utilities have yet to invest in technology to mitigate similar effects of a future emergency. In fact, a recent piece published by Industry Dive found that 68% of utilities have still not launched projects that deliver faster response during storms. At the same time, “70% of utilities cited their ability to invest and maintain a more resilient grid as a major concern for grid development over the next three to five years.” If there’s one thing that utilities recognize, it’s that adequate field service management is a necessary long-term investment. The good news is, this technology can be deployed quickly and cost-effectively.

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