FIELD SERVICE SOFTWARE FOR UTILITIES

FIELD SERVICE SOFTWARE
FOR UTILITIES

Give field teams clear direction and keep operations informed
as conditions change. Configure workflows around the way
your utility actually works.

Utility field operations vary by program, territory, asset type, and operating requirements.
Ensight Plus helps teams coordinate that work through configurable workflows, mobile access, and connected field data, while maintaining visibility from assignment through verified completion.

Built for the Demands of Utility Field Operations

Ensight Plus supports complex utility field programs by connecting crews, contractors, work information, and operating requirements in one coordinated environment.

Use Ensight Plus across field programs such as:

Smart meter and AMI deployments
Pole projects and pole inspections
Windmill projects
Planned and recurring maintenance
Outage response and urgent service work
Field inspections and assessments
Long-cycle meter and territory-based programs
Contractor and subcontractor field operations

Tailored Workflows That Match Your Operating Process

Utility work rarely follows one universal process. Requirements can change by service territory, work type, customer program, or asset. Ensight Plus gives operations teams a drag-and-drop workflow builder for defining how each type of work should move from assignment through completion.

Build workflows that:

Guide technicians through required steps
Deliver instructions at the point of work
Surface critical safety information
Validate data before work progresses
Capture required documentation
Route exceptions through defined escalation paths

Workflows can then be adjusted as operating requirements change.

Give Utility Field Teams the Information They Need at the Jobsite

Technicians can access assigned work directly from Ensight Plus on a mobile device, including location details, job information, work history, instructions, safety requirements, and required documentation.

Online and offline access keeps teams productive when connectivity is limited, with completed field data automatically synchronizing back to operations when a connection is restored.

This gives technicians clear direction in the field while providing supervisors better visibility into work as it progresses.

Coordinate Crews Around the Work That Matters Most

Priorities can change quickly. Ensight Plus helps operations teams schedule and dispatch work based on the requirements of each assignment. Work can be prioritized based on:

Location
Urgency
Technician qualifications
Certifications
Equipment requirements
Project-specific criteria

When priorities shift, teams can adjust schedules and reassign work to the right field resources.

INCREASE PRODUCTION AND WORKFLOWS

WITH REAL TIME INSIGHTS AND REPORTING

FAQ’s

What is field operations software for utilities?

Field operations software helps utilities coordinate work across service territories, field crews, contractors, and back-office teams. It connects work orders with scheduling, dispatch, mobile workflows, asset information, quality review, documentation, and operational reporting.

How can field operations software support smart meter and AMI programs?

Utilities can use field operations software to standardize meter installation, replacement, inspection, and remediation workflows. Teams can assign work by territory or project, provide technicians with required instructions, capture completion data, and monitor progress throughout the program.

How does field operations software help with utility outage response?

Field operations software can help operations teams quickly reprioritize work, adjust assignments, and dispatch available resources as conditions change. Work can be coordinated based on factors such as location, urgency, technician qualifications, certifications, and equipment requirements.

Can utilities manage contractors and internal field crews in the same system?

Yes. Ensight Plus can support internal utility teams and contractors within the same operating environment while maintaining clear project, workflow, and assignment controls. Configurable workflows, permissions, tags, and documentation requirements help utilities coordinate multiple teams without losing visibility into who is responsible for the work.

What should utilities look for in mobile field operations software?

Utilities should look for software that fits their actual operating processes and supports work in both connected and limited-connectivity environments. Key considerations include configurable workflows, scheduling and dispatch, offline capability, integration with utility systems, data capture, quality control, reporting, and how easily information moves between field and back-office teams.

Can field operations software integrate with utility systems and meter technologies?

Ensight Plus can connect field workflows with utility systems, meter technologies, and other operational platforms to reduce duplicate steps and keep field activity connected to broader business processes.