Growth is never a given, especially when industries of all kinds have been shaken by a multi-year-long pandemic. It’s been reported that nearly 80% of field service organizations stopped deploying technicians to customer sites when the COVID-19 pandemic was at its height. Worse though is the industry faces a workforce shortage caused by aging field…
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While it seems like the most obvious way to control costs, slashing budgets isn’t the most effective way. Instead, businesses gain more from strong incident management procedures. In particular, the follow-up stage of incident management involves identifying and rectifying areas of lost revenue. For field service outfits, assessment often includes a range of departments, processes,…
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Working within the public sector carries intense scrutiny that’s not always found in private enterprises. Budget management, business operations, and individual public sector employees’ decisions tend to draw unfair criticisms. In addition, field service companies in the public sector are often held to high standards by the public and regulatory bodies. The public expects honest…
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Ask a field service industry leader why they do what they do. Most would say it’s because they love it. Field service jobs tend to be rewarding, whether it’s in construction, utilities, or home service. In these industries, satisfaction comes from knowing you’ve done right by your customers. You have the opportunity to build trusting…
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For field service companies, operating around extreme weather is more of a when than an if. According to a report issued by the United Nations Office for Disaster Risk Reduction (UNDRR) analyzing a 20-year period from 2000 to 2019, climate-related disasters soared 83% as compared to the 20 years prior. During that time, the UNDRR…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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Within cybersecurity, “privileged accounts” and so-called standing privileges have been recent hot-button issues. By definition, a privileged user is one with administrative permissions to one or more systems. This is usually an administrator/”superuser” or someone who can perform maintenance on the network and make system-wide changes. Related: With Cybersecurity Scrutiny Increasing, Software is the Best…
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Anytime unpredictable weather patterns can heavily impact a utility’s success, operations efforts get interesting. And as described in Deloitte’s 2022 power and utilities industry outlook, that’s precisely what happened to the sector last year. In addition to facing unprecedented weather events that posed threats to grid reliability, the industry was also met with new cybersecurity…
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COVID-19 created many changes, both useful and challenging, in how business is done and what customers can expect from service providers. In response, plenty of companies are finding new, more efficient ways to operate. Consumers have also grown to appreciate the onset of “the appointment economy.” At its core, the appointment economy represents a seismic…
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