Field Service Trends and Predictions for 2022 | Blog | EnSight+

It’s hard to believe another year has passed, but here we are in 2022. The COVID-19 pandemic has continued to dominate not only the news cycle but impact the way field service outfits conduct business. We saw more remote service than ever last year, and we expect that to continue in 2022 and beyond. But a prolonged focus on contact-less processes isn’t the only prediction we’re ready to make. Here are three field service trends we believe will occur in 2022. EnSight+ can help bring them to fruition.

Related: COVID-19’s Impact on Mobile Workforce Management

Cloud-based software continues to fuel telework

One of the most monumental shifts to occur over the past few years has been the shift to remote working. While most field service technicians don’t spend their days in the office, you couldn’t say the same for back-office staff. What started as a way to satisfy social distancing demands has morphed into an operationally sound and efficient way to do business. With the help of cloud-based software, these solutions are accessible anytime, anywhere. Creating the same ubiquitous access employees would have in the office even if they’re at home.

Related: Ready to Improve Operations and Customer Experience? Software is the Answer

As a cloud-based software solution, EnSight+ helps field service companies achieve more effective mobile workforce management. EnSight+ can be accessed from desktop computers or mobile devices in any location. Empowering back-office employees to perform critically important tasks like scheduling and dispatching from the comforts of home. 

Inventory management rises in importance

Supply chain issues are plaguing businesses, leading many to struggle with receiving necessary parts in a timely manner. For a lot of companies, these delays have resulted in lost business and frustrated customers. Even despite the fact that the issues were largely unavoidable. However, one area that field service businesses might focus on in 2022 is inventory management. Strategies to better monitor existing stock, forecast future needs, and prioritize early reorders will grow this year.

Related: Improve Collaboration, Increase Confidence through Field Service Software

EnSight+ has a dedicated asset and inventory management module that can do all of that and more. Whether it’s assets like uniforms and tablets or equipment like mechanical devices and cleaning supplies, our solution helps you stay on top of all stock levels. By creating custom rules and generating alerts when items reach a predetermined level, field service businesses using EnSight+ can eliminate stock outages and maximize order budgets. 

Blended workforces become the norm

The days of large staffs of full-time employees are over for a lot of companies. Instead, many are moving toward blended workforces. Encompassing a balance of full-time employees, part-time employees, long-term contractors, and on-demand workers. This model is beneficial because it saves the company money by not paying for certain benefits and ensures that someone is always available to work in a pinch. Workers also love this model because it gives them the option of the stability of a full-time job or the freedom of becoming a contractor. 

One of the most unique modules within the EnSight+ platform is dedicated to contractor management. With us, you can be confident that any third-party worker will be given the information they need to succeed. EnSight+ allows field service businesses to seamlessly schedule and oversee, share specific work orders and practices, and track contractor time and expenses. 

If reading these 2022 predictions resonated with you, we’d love to chat about how EnSight+ can help your field service business navigate any potential changes coming down the pike. Book your demo today.


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