Workers across industries (plumbers, HVAC techs, construction foremen…) all have diverse skill sets. The one common thread among them: a desire to improve efficiency and a first-time fix rate.
Fortunately for EnSight+’s customers, those two areas are our bread and butter. Our field service management software can increase efficiency by 37% and reduce error rates by 88%. Perhaps the most extraordinary aspect of our solution is that customers across a wide range of sectors can customize the software. Making sure to suit their business needs and processes. Here are four of the industries that can benefit:
Speed and proficiency are critical in the utility industry because they are so vital. Power outages can be devastating to those who rely on medical equipment that requires electricity. And if there’s a gas leak, technicians are needed right away to avoid life-threatening situations. EnSight+’s field service dispatch software helps utility companies respond quickly to these situations, helping utilities provide high-quality service in real-time.
EnSight+ can customize a work order flow that ensures you’re dispatching the right tech for the right job. And at the right time. A power outage in an apartment building could affect hundreds of residents, and it’s imperative that the tech you dispatch can handle the job. Also that he or she is close enough to get there right away.
But we also do so much more for utility companies. From mundane maintenance like helping to coordinate tree trimming near power lines to handling long-cycle projects like meter installations, EnSight+ offers a single platform that connects with your employees no matter where they are.
Construction companies understand the importance of sticking to a budget, and EnSight+ understands how critical it is to keep costs under control when margins are razor-thin. That’s why we’ve designed the EnSight+ field service management software to empower construction company leaders with complete oversight of the job, tasks, and tradespeople.
Ben Franklin said that time is money. In our experience, one of the biggest time (and money) wasters is an ill-prepared worker. But thanks to EnSight+, you can now avoid having tradespeople arrive at the site without the right tools or materials. Our software gives you the ability to track and assign equipment to specific workers, making sure they have what they need to complete the job and maximize efficiency.
We’ll also help you optimize deliveries across multiple job sites, monitor the hours your tradespeople are logging, and help you maintain a high-quality work product with progress report functionality that supports photos and videos that can document completed jobs.
For oil and gas workers, it’s not uncommon to be working in remote areas, which often lack power or internet service. With some field service software solutions, that might be a problem, but not for us. EnSight+’s intelligent mobile apps let management track remote field workers, even those on jobs that are off the grid.
We’ll save the data automatically and transfer it back to you once your employee is back in range. You’ll receive a log of workers’ hours that you can trust, helping you stick to budgeted hours for contracted workers.
Field service businesses are generally predicated on delivering excellent customer service, but few industries provide the level of interaction with customers that home services do. Customers will literally open their doors for these plumbers or electricians, so providing superior service could not be more important.
EnSight+ provides businesses with a one-stop-shop for customer coordination. Here’s how it may work: Let’s say a plumber gets a call about a leaky faucet. That job gets immediately logged in the system with all pertinent contact details. The plumber visits the customer, assesses the problem, provides an estimate, and schedules a job for a later date. He is then able to complete the job in one go, maintaining a higher first-time fix rate.
Simply put, we empower you to administer all aspects of your business from the palm of your hand.
EnSight+ is the solution that your business needs. We take great pride in that our software supports a wide range of industries, from cleaning services to oil companies. Part of that is due to our customization offerings. A larger part of it is because these businesses all have a fundamental goal of increasing efficiency, productivity, and lowering expenses. If you think EnSight+ could benefit your company, contact us and book your demo today.
All monitored by you, in real time. Are you ready to take control?