Ensight Plus connects office teams with the people completing work in the field. Create and dispatch work orders, track equipment and stock, and review results as jobs progress. Field workers get current instructions in the mobile app, while office teams see the information they need to keep programs moving.
Use the no-code, drag-and-drop workflow editor to define job steps, field instructions, required photos, and data validation. Give technicians the information they need and set requirements for the documentation they submit.
Configure workflows yourself or have Ensight Plus implementation specialists build them for you. As operational needs change, update workflows to keep field processes aligned with your requirements.
Create work orders, dispatch them based on technician qualifications or location, and guide each job through defined digital steps. Dispatchers can update dispatched work as priorities change and see progress from the office.
Technicians open job details and required instructions on their mobile devices, including when they are working offline. Configured workflows guide them through the required job steps, data validation, and photo documentation.
Plan schedules and dispatch work orders around operational priorities, location, and worker availability. Office teams can optimize work orders before dispatch and adjust dispatched work as priorities change.
Technicians can also optimize the work orders on their handheld devices and use Google Maps or Waze to navigate to the next job. Updates to dispatched work reach field teams through the mobile app.
Quality review tools flag data-entry issues and route submitted work for review. Reviewers can inspect job records and completion evidence, then identify items that need correction.
When issues cannot be resolved in the back office, teams can create and dispatch QA work orders that tell technicians which photos to capture and which data to verify.
Make appointments easier to manage and keep customers informed.
Customers can schedule, reschedule, or cancel appointments through the customer portal or IVR. Configure appointment availability using project calendars, time windows, daily capacity, and blackout windows. Suggested appointment windows account for existing appointments in the customer’s area to support more efficient field schedules.
Use email, SMS, IVR, and an auto dialer to support customer outreach. Configure automated confirmations, reminders, arrival notices, completion messages, and other status-based communications, directing customers to the portal or phone support when they need to take action.
Track field equipment, uniforms, and stock in one place.
Maintain records for assets and inventory, including equipment and uniforms issued to field teams. Track available stock and use smart stock alerts to flag replenishment needs before work is dispatched.
Field workers can scan and manage serialized inventory from their mobile devices. Managers can review inventory status, stock movement, equipment issued to teams, and transaction history.
See field progress in reports built around the work.
Use customizable dashboards and reports to monitor work order status, completion records, and field activity. Dashboard, widget, and report editors let teams tailor the information they review to their operational needs.
As field teams submit information, managers can review updated records, identify work that needs follow-up, and compare results across programs.
See contractor activity as work happens.
Dispatch work orders to contractors and track their progress against the required workflow. Live location and journey tracking can give operations teams visibility into where contractors are working and how dispatched work is progressing.
Contractors receive job details and required steps on their mobile devices. Managers, Supervisors, and back-office personnel can review submitted work and follow up on missing information or outstanding tasks.
Record hours and submit expenses from the field.
Field workers can clock in and out through the mobile app, enter job-related time, and submit expense receipts. Time-off requests and approvals give office teams a central view of workforce administration.
Managers can review submitted time and expenses through approval workflows and maintain records for follow-up.
