Crises like natural disasters and, most recently, COVID-19, can throw businesses and their operations for a loop. In addition to navigating product and process changes, businesses must also face the reality of disruptions like office closures. Technology has made these shifts easier to endure. However, for employees thrust into a teleworking environment, security remains a concern.

With identity theft and fraud on the rise, the onus is on the company to put protocols in place to protect clients’ data.

It’s not uncommon for field service companies to log and archive sensitive customer information. With identity theft and fraud on the rise, the onus is on the company to put protocols in place to protect clients’ data. Data defense becomes even more important when employees are working remotely and away from office servers and security. Fortunately, there are ways to deploy secure access measures that ensure your team can safely access the files they need to do their jobs.

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Install a virtual private network

A virtual private network, also known as a VPN, provides the added layer of security you want your remote employees to have. These systems require the user to separately log in, which places them into a secure environment as if they were on the same type of private network found in the office. That level of reassurance is critical for employees who are accessing information like social security numbers and credit card details. Additionally, VPNs can hide a user’s IP address and encrypt data, two critical tactics to stave off fraudsters.

Related: No IT Staff? No Worries: Field Service Software is Here!

Implement two-factor authentication

According to one recent report, digital security experts attribute more than 60% of data breaches to weak or reused passwords. The best way to avoid fraud related to inadequate passwords is to implement two-factor authentication. This security measure requires the employee to take an additional step when signing in. For instance, after entering the password, the system would generate a unique code and deliver it directly to the employee’s mobile device. The thought behind two-factor authentication is that even if a fraudster had an employee’s password, it’s unlikely that they would also have the employee’s phone. Only after the employee enters both the password and the unique code do they receive access to the system.

Permissions-based restrictions

Up until now, we’ve talked about security measures that keep outsiders from seeing sensitive information. You can also take steps to ensure the right people have access when needed. Permissions-based restrictions mean qualified employees can view certain files, folders, or modules within your system. As an example, these restrictions can limit access to customer payment information to only your billing team.

As companies prepare for the workplace after COVID-19, bet that telework will remain. Field service companies are accustomed to employees working in separate locations. Many do (or will) utilize a cloud-based software solution to provide universal access and data safety. The solution from EnSight Plus offers a variety of security features mentioned here. These include a secured network, two-factor authentication, and custom access permissions.

If you’d like to learn how we can help keep your customers’ information safe, book a free demo today.

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