We’ve put together a guide to the first-time fix rate: what it is, why it’s so crucial to customer service success, and how to increase it.
The first-time fix rate is how often a field service technician completes the job on time, the first time. Limiting return trips and solving your customers’ problems as soon as possible is a key way to increase customer satisfaction. We discuss several ways to increase this key metric and improve your overall customer relations.
While not every solution is suited to every business, chances are there are inefficiencies that you can correct, which will in turn increase customer satisfaction.