Six Ways On-the-Job Training Can Benefit Your Company

Six Ways On-the-Job Training Can Benefit Your Company

“Knowledge is power” is a phrase that’s been around for centuries, but it still rings true today. Within the field service industry, knowledge can also represent a number of different things. For technicians specifically, it can mean job satisfaction and security, safety in the workplace, competency, and potential career growth. While not all techs will…

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Navigating Field Service Businesses Through COVID-19

Navigating Field Service Businesses Through COVID-19

When much of the country shut down due to COVID, many businesses in the field service industry considered themselves lucky. Essential businesses remain open and essential staff remain employed. This helped to insulate them from the type of financial ruin that other sectors have to navigate. Field service businesses were forced to adapt to challenging…

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Fleet Manager Skills That Make a Difference

Fleet Manager Skills That Make a Difference

Every good ship needs a capable captain, and the same can be said for field service management companies. Like a fleet of ships, many of these businesses command a large number of company vehicles. From the outside, this might seem straightforward, but zoom in on the fleet manager. It will be clear that this person…

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Second Sight Systems Adds EnSight Plus As Work Order Management System for AMI Metering

Second Sight Systems Adds EnSight Plus As Work Order Management System for AMI Metering

EnSight Plus is pleased to announce a new partnership with Second Sight Systems. EnSight Plus will assist with AMI work order management needs. Read the full details in Second Sight’s press release here.

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How Does Technology Improve Customer Service?

How Does Technology Improve Customer Service?

“Necessity is the mother of invention” is a proverb attributed to Plato, but its actual origin remains uncertain to scholars. Despite the mystery, everyone does universally agree upon the proverb’s meaning: Tough times inspire ingenuity to solve problems. Businesses have always faced customer complaints about product quality, timeliness of delivery, and a host of other…

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Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Crises like natural disasters and, most recently, COVID-19, can throw businesses and their operations for a loop. In addition to navigating product and process changes, businesses must also face the reality of disruptions like office closures. Technology has made these shifts easier to endure. However, for employees thrust into a teleworking environment, security remains a…

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Work Order Management Software in Times of Crisis

Work Order Management Software in Times of Crisis

COVID-19 has swept across the globe and government leaders turned to social distancing, shutdowns, and shelter-in-place orders to help slow the spread. Do we know what is or isn’t considered an “essential worker?” Field service technicians already understood that their operating hours would likely go unchanged. Lawmakers didn’t require field service companies to close up…

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Fleet Management Software for Difficult Situations

Fleet Management Software for Difficult Situations

According to a report by the World Economic Forum, only about 7% of Americans worked remotely prior to the outbreak of COVID-19. Safer-at-home orders and shutdowns transformed the way businesses operated during the height of the virus. It will likely continue to affect operations after the spread of the virus slows. As businesses scrambled to mobilize…

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Modernizing Field Service Operations for Better Emergency Response

Modernizing Field Service Operations for Better Emergency Response

When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…

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