Drive Customer Satisfaction with Field Service Scheduling

Drive Customer Satisfaction with Field Service Scheduling

Many different variables can play a role in a field service manager’s journey toward improving customer service and reducing waste.  But regardless of the path taken along that journey, the destination must include job completion to the satisfaction of the customer. In fact, research has shown that 76 percent of customers report they’re willing to switch…

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How a Fleet Management System Can Boost Safety

How a Fleet Management System Can Boost Safety

The Occupational Safety and Health Administration (OSHA) reports that motor vehicle crashes happen every five seconds. Many of those accidents occur during peak workday travel times and with company vehicles.  For managers who oversee company fleets, a thorough safety and training program can be instrumental in preventing these accidents. In addition to stressing defensive driving, properly…

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Collect & Analyze Data with Fleet Monitoring Software

Collect & Analyze Data with Fleet Monitoring Software

The presence of data affects our personal decisions daily.  For instance, you’re likely to see someone in Florida leaving the house in the summer with an umbrella.  Facts and statistics tell us that the Sunshine State isn’t always so sunny—particularly from June through August.  As a result, Floridians have learned to prepare and adapt to…

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Prioritize Vehicle Health with Fleet Maintenance

Prioritize Vehicle Health with Fleet Maintenance

Of the 16 million new cars and light trucks sold annually in the U.S., nearly 20 percent are fleet vehicles.  For the rental car companies, government agencies and private businesses who buy them, these vehicles are crucial for business operations.  While businesses have long debated the financial merits of leasing versus buying vehicles, there are…

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How a Fleet Tracking System Connects the Field and Office

How a Fleet Tracking System Connects the Field and Office

Leading a team of geographically-dispersed employees?  Now that’s a real challenge that can make overseeing your employees’ behavior nearly impossible. However, modern technology has made it easier to more effectively manage remote or field employees. For example, one of the most helpful tools you could add to your toolkit is a fleet tracking system. Modern technology…

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How Fleet Managers Succeed: 3 Ways to Win

How Fleet Managers Succeed: 3 Ways to Win

Fleet managers know: If there’s one feature that all utility companies have in common, it’s the importance of highly dependable, well-maintained vehicles. The transportation of technicians, engineers, and installation professionals is part of what makes field service possible. 3 Ways to Win A fleet manager willing to interpret data and adapt their fleet accordingly can be…

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4 Ways Your Commercial Fleet is Costing too Much Money

4 Ways Your Commercial Fleet is Costing too Much Money

The rise of the remote workforce has transformed fleet management. Now that legions of remote workers are operating company vehicles from dozens of disconnected locations, keeping track of the daily details takes an incredible effort. Fleet managers do the hard work of analyzing costs and benchmarking budgets so commercial fleets are cost-effective even in the…

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Vendor Evaluation: Ask These 5 Questions Before the Job Begins

Vendor Evaluation: Ask These 5 Questions Before the Job Begins

Businesses across industries lean on third-party partners all the time. Vendors step in and solve problems that are outside the scope of businesses’ resources or expertise, lending their knowledge as needed. It’s the role that EnSight+ fills for our clients. One such job was for a client that installs utility equipment. This client needed highly…

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Field Service Manager Responsibilities: 4 Areas of Focus

Field Service Manager Responsibilities: 4 Areas of Focus

Field service managers are in many ways the glue that holds utility companies together.  They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them the direction, guidance, and support they need to carry out their day-to-day tasks.  Below we’ll discuss four key field service manager responsibilities and why they’re important to business success.

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