Technology to the Rescue: Constant Customer Service

Technology to the Rescue: Constant Customer Service

“Necessity is the mother of invention” is a proverb attributed to Plato, but its actual origin remains uncertain to scholars. Despite the mystery, everyone does universally agree upon the proverb’s meaning: Tough times inspire ingenuity to solve problems. Businesses have always faced customer complaints about product quality, timeliness of delivery, and a host of other…

Read more
Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Crises like natural disasters and, most recently, COVID-19, can throw businesses and their operations for a loop. In addition to navigating product and process changes, businesses must also face the reality of disruptions like office closures. Technology has made these shifts easier to endure. However, for employees thrust into a teleworking environment, security remains a…

Read more
Work Order Management Software in Times of Crisis

Work Order Management Software in Times of Crisis

COVID-19 has swept across the globe and government leaders turned to social distancing, shutdowns, and shelter-in-place orders to help slow the spread. Do we know what is or isn’t considered an “essential worker?” Field service technicians already understood that their operating hours would likely go unchanged. Lawmakers didn’t require field service companies to close up…

Read more
Fleet Management Software for Difficult Situations

Fleet Management Software for Difficult Situations

According to a report by the World Economic Forum, only about 7% of Americans worked remotely prior to the outbreak of COVID-19. Safer-at-home orders and shutdowns transformed the way businesses operated during the height of the virus. It will likely continue to affect operations after the spread of the virus slows. As businesses scrambled to mobilize…

Read more
Modernizing Field Service Operations for Better Emergency Response

Modernizing Field Service Operations for Better Emergency Response

When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…

Read more
No IT Staff? No Worries: Field Service Software is Here!

No IT Staff? No Worries: Field Service Software is Here!

In a perfect world, companies adding a software solution wouldn’t need in-house IT support. Instead of adding staff to support technology, new software should free up time for employees, particularly when businesses adopt software involving automation. Companies dispatching workers and managing a fleet of vehicles might be hesitant to adopt new software if they have small…

Read more
A Work Order App Built for Technicians and Managers Alike

A Work Order App Built for Technicians and Managers Alike

Go Paperless and Get Ahead For companies in the field service management industry, emphasizing the importance of the work order process is a no-brainer.  After all, successful and efficient completion of something as critical as work orders can make or break your company.  It’s that impact on a business’s bottom line that has managers like…

Read more
Get Field Techs to an Emergency Quickly

Get Field Techs to an Emergency Quickly

Customer expectations are higher than ever these days, so when the power or internet service goes out, they want a quick fix. While losing power is inconvenient to most, it could be a life-threatening situation for those who need electricity to run life-sustaining medical equipment. If there’s a gas leak, help is needed right away….

Read more
Say Goodbye to Paper and Hello to More Efficient Driving

Say Goodbye to Paper and Hello to More Efficient Driving

Say Goodbye to Paper and Hello to More Efficient Driving Sometimes, less can really be more. For field technicians who traverse territories with company fleet vehicles, the smallest process change can have a substantial impact.  For one, think about the patterns and behaviors of those drivers. The American Trucking Association says that an hour of…

Read more
plus-orange-overlay

Multiple field workers. Multiple tasks. Multiple vehicles. One simple piece of software

All monitored by you, in real time. Are you ready to take control?

  • This field is for validation purposes and should be left unchanged.