Field Service Scheduling Is Good Customer Care

Field Service Scheduling Is Good Customer Care

Many different variables can play a role in a field service manager’s journey toward improving customer service and reducing waste.  But regardless of the path taken along that journey, the destination must include job completion to the satisfaction of the customer. In fact, research has shown that 76 percent of customers report they’re willing to switch…

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4 Simple Measures for Fleet Management Cost Reduction

4 Simple Measures for Fleet Management Cost Reduction

Fleet management includes a wide array of responsibilities critical to the longevity and track of your fleet. Managers hire and oversee employee drivers.  They carry out onboarding, training protocols, establish and ensure legal compliance, and maintain expense and vehicle records. Fleet managers work with drivers, maintenance technicians, and human resources employees every week, sometimes multiple…

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How a Fleet Management System Can Boost Safety

How a Fleet Management System Can Boost Safety

The Occupational Safety and Health Administration (OSHA) reports that motor vehicle crashes happen every five seconds. Many of those accidents occur during peak workday travel times and with company vehicles.  For managers who oversee company fleets, a thorough safety and training program can be instrumental in preventing these accidents. In addition to stressing defensive driving, properly…

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Digital Twins Inform Operational Decisions & Increase Predictive Analytics Value

Digital Twins Inform Operational Decisions & Increase Predictive Analytics Value

Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…

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Mobile Connectivity: Changing the Construction Industry

Mobile Connectivity: Changing the Construction Industry

Several reports show that mobile device ownership will keep climbing. In fact, some reports have pegged the number of mobile devices operating worldwide to grow by nearly 4 billion devices between 2020 and 2024. Our world is already consumed with mobile phones and new technology. While almost everyone has a personal device, it’s logical to…

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Protect Construction Workers & Assets with FSM Software

Protect Construction Workers & Assets with FSM Software

The construction industry is a major cog in the U.S. economic machine, with more than 7 million employees creating almost $1.3 trillion worth of structures each year. There are nearly 700,000 construction companies in the country. These vary in size, scope, and function, but they all share some commonalities. These include potentially damaging safety issues…

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Top Five Key Skills for Modern Field Service Technicians

Top Five Key Skills for Modern Field Service Technicians

The times, they are a-changin’ for many of us. That includes field service technicians who have watched their roles and responsibilities morph as the world evolved around them. The industry is getting younger, heavier on technology, and more customer-centric than ever.  So, what does it take to be a success in the new realm of…

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KPIs and How EnSight+ Can Help You Improve on Them

KPIs and How EnSight+ Can Help You Improve on Them

If you’re in the field service management industry, chances are you’re a reader of Field Service News. The publication is a leading business magazine dedicated to field service professionals and field service industries. As part of its coverage, Field Service News recently surveyed professionals from more than 150 companies in 18 countries and across 12…

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Promotions from Within Your Field Service Ranks

Promotions from Within Your Field Service Ranks

Though it’s been a few years since its release, a 2017 report from The Service Council on a sustainable field service workforce is just as applicable today as it was then. In that report, the Chief Customer Officer described staffing issues within the industry. At the time, he highlighted the impending talent crisis created by…

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