Customer expectations are higher than ever these days, so when the power or internet service goes out, they want a quick fix. While losing power is inconvenient to most, it could be a life-threatening situation for those who need electricity to run life-sustaining medical equipment. If there’s a gas leak, help is needed right away….
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Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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The presence of data affects our personal decisions daily. For instance, you’re likely to see someone in Florida leaving the house in the summer with an umbrella. Facts and statistics tell us that the Sunshine State isn’t always so sunny—particularly from June through August. As a result, Floridians have learned to prepare and adapt to…
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Leading a team of geographically-dispersed employees? Now that’s a real challenge that can make overseeing your employees’ behavior nearly impossible. However, modern technology has made it easier to more effectively manage remote or field employees. For example, one of the most helpful tools you could add to your toolkit is a fleet tracking system. Modern technology…
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Fleet managers know: If there’s one feature that all utility companies have in common, it’s the importance of highly dependable, well-maintained vehicles. The transportation of technicians, engineers, and installation professionals is part of what makes field service possible. 3 Ways to Win A fleet manager who is willing to interpret data and adapt their fleet…
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Fleet management software and telematics are powerful digital toolboxes. Here’s a comprehensive breakdown of the fleet management software features and applications found in the best platforms.
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All monitored by you, in real time. Are you ready to take control?