A lot goes into selecting a vendor during the field service management software evaluation phase. While price is always a consideration, key aspects of functionality, security, ongoing support, and future updates can also sway decision-makers. One part of the puzzle is whether the vendor offers an on-premise solution versus one hosted in the cloud. There…
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There’s an old adage in business that applies to many different functional areas. A few encapsulate the meaning of the way that data entry does: Put good in, get good out. In computer science, the adage has a slight twist—garbage in, garbage out—and an acronym, GIGO. Whatever your phrase preference, the meaning is the same….
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With large swaths of employees aging into retirement, the field service industry is experiencing a tremendous change in its workforce. Over 70% of companies believe an aging workforce to be a threat to their field service operations. That exodus, paired with a refined focus on the bottom line has utilities searching for ways to do…
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Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…
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Every good ship needs a capable captain, and the same can be said for field service management companies. Like a fleet of ships, many of these businesses command a large number of company vehicles. From the outside, this might seem straightforward, but zoom in on the fleet manager. It will be clear that this person…
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Customer expectations are higher than ever these days, so when the power or internet service goes out, they want a quick fix. While losing power is inconvenient to most, it could be a life-threatening situation for those who need electricity to run life-sustaining medical equipment. If there’s a gas leak, help is needed right away….
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Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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The presence of data affects our personal decisions daily. For instance, you’re likely to see someone in Florida leaving the house in the summer with an umbrella. Facts and statistics tell us that the Sunshine State isn’t always so sunny—particularly from June through August. As a result, Floridians have learned to prepare and adapt to…
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Leading a team of geographically-dispersed employees? Now that’s a real challenge that can make overseeing your employees’ behavior nearly impossible. However, modern technology has made it easier to more effectively manage remote or field employees. For example, one of the most helpful tools you could add to your toolkit is a fleet tracking system. Modern technology…
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All monitored by you, in real time. Are you ready to take control?