Technology to the Rescue: Constant Customer Service

Technology to the Rescue: Constant Customer Service

“Necessity is the mother of invention” is a proverb attributed to Plato, but its actual origin remains uncertain to scholars. Despite the mystery, everyone does universally agree upon the proverb’s meaning: Tough times inspire ingenuity to solve problems. Businesses have always faced customer complaints about product quality, timeliness of delivery, and a host of other…

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Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Shifting to Remote Work? Here’s How to Create a Secure Infrastructure

Crises like natural disasters and, most recently, COVID-19, can throw businesses and their operations for a loop. In addition to navigating product and process changes, businesses must also face the reality of disruptions like office closures. Technology has made these shifts easier to endure. However, for employees thrust into a teleworking environment, security remains a…

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Work Order Management Software in Times of Crisis

Work Order Management Software in Times of Crisis

COVID-19 has swept across the globe and government leaders turned to social distancing, shutdowns, and shelter-in-place orders to help slow the spread. Do we know what is or isn’t considered an “essential worker?” Field service technicians already understood that their operating hours would likely go unchanged. Lawmakers didn’t require field service companies to close up…

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Fleet Management Software for Difficult Situations

Fleet Management Software for Difficult Situations

According to a report by the World Economic Forum, only about 7% of Americans worked remotely prior to the outbreak of COVID-19. Safer-at-home orders and shutdowns transformed the way businesses operated during the height of the virus. It will likely continue to affect operations after the spread of the virus slows. As businesses scrambled to mobilize…

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Efficiency Across Industries with EnSight Plus

Efficiency Across Industries with EnSight Plus

Workers across industries (plumbers, HVAC techs, construction foremen…) all have diverse skill sets. The common thread among them: a desire to improve efficiency and the first-time fix rate.  Fortunately for EnSight Plus customers, those two areas are our bread and butter. Our field service management software can increase efficiency by 37% and reduce error rates…

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Fuel Economy: 18 Ways to Improve

Fuel Economy: 18 Ways to Improve

All fleet businesses face uncertainty when it comes to fuel costs. However, the combination of commonsense practices, specific expectations for fleet employees, and solid fleet management software can help reduce costs. Here are 18 ways that a fleet manager might improve their company’s fuel economy. Related: 6 Ways Dynamic Routing Can Make Your Job Easier

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Top 3 Ways Meter Manufacturers Benefit From Our Software

Top 3 Ways Meter Manufacturers Benefit From Our Software

Did you know that the United Nations projects that the global population will reach 9.8 billion in  2050 and 11.2 billion in 2100? That’s a lot of energy that will be needed in the future. This will keep utilities and the businesses that work with them busy. Meter manufacturers that produce devices that read and analyze…

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What is Fleet Telematics?

What is Fleet Telematics?

There are many businesses with fleets of vehicles at the core of their business model, like taxi companies, truck rental services, and pickup/delivery services, just to name a few. Any fleet manager should have a good understanding of what fleet telematics is and how it can benefit their business.

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The Work Order Management Process Explained

The Work Order Management Process Explained

A successful work order management process should be standardized, structured, and able to transition smoothly from one stage to another. It should avoid unnecessary complexity, striving for simplicity whenever possible. Ideally, a business’s work order management process encompasses several departments and professional specializations. Managers should aim for the sweet spot between too much control and…

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