When it comes to having a finger on the pulse of the public, few companies do a better job of gathering insights than Gallup. The American analytics and advisory company is well-known for the opinion polls it’s been conducting for nearly 100 years. So, when Gallup released a report on hybrid work arrangements in a…
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With large swaths of employees aging into retirement, the field service industry is experiencing a tremendous change in its workforce. Over 70% of companies believe an aging workforce to be a threat to their field service operations. That exodus, paired with a refined focus on the bottom line has utilities searching for ways to do…
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Companies that stand the test of time are often called resilient as they are adept at riding the cyclical waves that all businesses encounter. Seamlessly navigating the big challenges (like COVID-19) and the small ones (like a temporary product shortage) with ease. And while organizational resiliency has long been critical to success, a new type…
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In response to a growing population and rising prosperity, the demand for energy continues to steadily climb. In developing countries, global energy demand is expected to reach about 660 quadrillion Btu in 2050. To provide some context, that number is about 15% higher than in 2021. In order to not only stay profitable but also…
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As the weeks tick down, budgets for the new year become finalized, and all eyes are focused on 2023. Bolstered by the proliferation of field service management software, the last few years in the industry have been like a rocket ship to the moon. Tech-forward solutions are helping to find new efficiencies and improve effectiveness. …
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They deliver your groceries, walk your dog when you get stuck late at work, and mow your lawn. They are gig workers, and they are revolutionizing the American workforce. Gig workers are independent contractors that cobble together multiple “side gigs” or contract work to earn a full-time income. The concept is hardly new. Think about…
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One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites. With the advent of new technology, at least some of those tasks can now be completed from the comforts…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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Software Platforms: Customized or Off-the-Shelf? As an energy executive, you don’t have a thousand hours to spend customizing essential software. It’s a crucial step, though, and if you settle for an off-the-shelf version, it’s unlikely the software will meet your needs — not to mention the millions in add-on fees you could accrue by retrofitting…
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