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Energy Providers are Innovating Today and into the Future

Energy Providers are Innovating Today and into the Future

In response to a growing population and rising prosperity, the demand for energy continues to steadily climb. In developing countries, global energy demand is expected to reach about 660 quadrillion Btu in 2050. To provide some context, that number is about 15% higher than in 2021. In order to not only stay profitable but also…

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Field Service Trends to Keep an Eye On in 2023

Field Service Trends to Keep an Eye On in 2023

As the weeks tick down, budgets for the new year become finalized, and all eyes are focused on 2023.  Bolstered by the proliferation of field service management software, the last few years in the industry have been like a rocket ship to the moon. Tech-forward solutions are helping to find new efficiencies and improve effectiveness.  …

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The Gig Economy Makes Sense For Businesses

The Gig Economy Makes Sense For Businesses

They deliver your groceries, walk your dog when you get stuck late at work, and mow your lawn. They are gig workers, and they are revolutionizing the American workforce. Gig workers are independent contractors that cobble together multiple “side gigs” or contract work to earn a full-time income. The concept is hardly new. Think about…

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Building an Efficient Remote Support Team

Building an Efficient Remote Support Team

One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites.   With the advent of new technology, at least some of those tasks can now be completed from the comforts…

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Empowering Technicians with Field Service Technology

Empowering Technicians with Field Service Technology

The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…

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Software Platform Selection for Your Energy Company: What to Ask Before You Buy

Software Platform Selection for Your Energy Company: What to Ask Before You Buy

Software Platforms: Customized or Off-the-Shelf? As an energy executive, you don’t have a thousand hours to spend customizing essential software. It’s a crucial step, though, and if you settle for an off-the-shelf version, it’s unlikely the software will meet your needs — not to mention the millions in add-on fees you could accrue by retrofitting…

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How a Fleet Management System Can Boost Safety

How a Fleet Management System Can Boost Safety

The Insurance Institute for Highway Safety reports that motor vehicle crashes cause fatalities at a rate of 11 per 100,000. Many of those accidents occur during peak workday travel times and with company vehicles.  For managers who oversee company fleets, a thorough safety and training program can be instrumental in preventing these accidents. In addition…

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Digital Twins Inform Operational Decisions & Increase Predictive Analytics Value

Digital Twins Inform Operational Decisions & Increase Predictive Analytics Value

Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…

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How Does Technology Improve Customer Service?

How Does Technology Improve Customer Service?

“Necessity is the mother of invention” is a proverb attributed to Plato, but its actual origin remains uncertain to scholars. Despite the mystery, everyone does universally agree upon the proverb’s meaning: Tough times inspire ingenuity to solve problems. Businesses have always faced customer complaints about product quality, timeliness of delivery, and a host of other…

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