COVID-19 has swept across the globe and government leaders turned to social distancing, shutdowns, and shelter-in-place orders to help slow the spread. Do we know what is or isn’t considered an “essential worker?” Field service technicians already understood that their operating hours would likely go unchanged. Lawmakers didn’t require field service companies to close up…
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When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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In a perfect world, companies adding a software solution wouldn’t need in-house IT support. Instead of adding staff to support technology, new software should free up time for employees, particularly when businesses adopt software involving automation. Companies dispatching workers and managing a fleet of vehicles might be hesitant to adopt new software if they have small…
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Workers across industries (plumbers, HVAC techs, construction foremen…) all have diverse skill sets. The common thread among them: a desire to improve efficiency and the first-time fix rate. Fortunately for EnSight Plus customers, those two areas are our bread and butter. Our field service management software can increase efficiency by 37% and reduce error rates…
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Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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Any business with far-flung assets knows the importance of good field service management. Failing to get the right people to the right place at the right time – especially in an emergency – is not only bad for business, but it can also be bad for the company’s reputation.
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What is Dynamic Routing vs. Static Route Planning? In the past, the only way for fleet managers to plan service routes was by manually plotting out destinations. Although it fails to account for variables like traffic, weather, and last-minute changes, static routing has been the status quo for many years. However, global positioning technology (GPS)…
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Want Happier, More Engaged Employees? Become More Efficient For most businesses, the bottom line motivates the quest for efficiency. But the benefits of a truly efficient workplace go far beyond dollars and cents. Improving efficiency in the workplace will ultimately boost employee morale and retention while setting a business up for long-term success.
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In 2015, U.S. utility companies spent over $100 billion on capital expenditures. The majority of those resources went specifically to investments in the grid. These companies poured money into assets and infrastructure, energy generation and distribution, and the slew of cutting-edge hardware and software that are hitting the industry at a nationwide level. What’s more,…
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