Want Happier, More Engaged Employees? Become More Efficient For most businesses, the bottom line motivates the quest for efficiency. But the benefits of a truly efficient workplace go far beyond dollars and cents. Improving efficiency in the workplace will ultimately boost employee morale and retention while setting a business up for long-term success.
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In 2015, U.S. utility companies spent over $100 billion on capital expenditures. The majority of those resources went specifically to investments in the grid. These companies poured money into assets and infrastructure, energy generation and distribution, and the slew of cutting-edge hardware and software that are hitting the industry at a nationwide level. What’s more,…
Read moreThe technology only started regaining attention in the utilities industry a year or two ago—technically, the term has been around for over a decade—but digital twins are already gaining significant inroads among major corporations and their executives. According to consulting firm Accenture, nearly half of utility executives are now using digital twins to sharpen their…
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Many different variables can play a role in a field service manager’s journey toward improving customer service and reducing waste. But regardless of the path taken along that journey, the destination must include job completion to the satisfaction of the customer. In fact, research has shown that 76 percent of customers report they’re willing to switch…
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The rise of the remote workforce has transformed fleet management. Now that legions of remote workers are operating company vehicles from dozens of disconnected locations, keeping track of the daily details takes an incredible effort. Fleet managers do the hard work of analyzing costs and benchmarking budgets so commercial fleets are cost-effective even in the…
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Businesses across industries lean on third-party partners all the time. Vendors step in and solve problems that are outside the scope of businesses’ resources or expertise, lending their knowledge as needed. It’s the role that EnSight+ fills for our clients. One such job was for a client that installs utility equipment. This client needed highly…
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Field service managers are in many ways the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them the direction, guidance, and support they need to carry out their day-to-day tasks. Below we’ll discuss four key field service manager responsibilities and why they’re important to business success.
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Field service managers are in many ways the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them daily direction and guidance. This large amount of responsibility is likely going to come with some challenges which we will discuss below. Addressing these three common…
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Key performance indicators (KPIs) are business metrics that provide raw quantitative data about your company’s performance. Unfortunately, too many field service professionals are leaving valuable insights on the table and making decisions based on inaccurate assumptions. What is a KPI? Without using KPIs to measure your company’s performance, it will be difficult to measure how well…
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