Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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Any business with far-flung assets knows the importance of good field service management. Failing to get the right people to the right place at the right time – especially in an emergency – is not only bad for business, but it can also be bad for the company’s reputation.
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What is Dynamic Routing vs. Static Route Planning? In the past, the only way for fleet managers to plan service routes was by manually plotting out destinations. Although it fails to account for variables like traffic, weather, and last-minute changes, static routing has been the status quo for many years. However, global positioning technology (GPS)…
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Want Happier, More Engaged Employees? Become More Efficient For most businesses, the bottom line motivates the quest for efficiency. But the benefits of a truly efficient workplace go far beyond dollars and cents. Improving efficiency in the workplace will ultimately boost employee morale and retention while setting a business up for long-term success.
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In 2015, U.S. utility companies spent over $100 billion on capital expenditures. The majority of those resources went specifically to investments in the grid. These companies poured money into assets and infrastructure, energy generation and distribution, and the slew of cutting-edge hardware and software. What’s more, utilities were projected to spend roughly the same amount…
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The rise of the remote workforce has transformed fleet management. Legions of remote workers are operating company vehicles from dozens of disconnected locations. Keeping track of the daily details takes an incredible effort. Fleet managers do the hard work of analyzing costs and benchmarking budgets no matter the conditions. Now that remote workers are operating…
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Businesses across industries lean on third-party partners all the time. Vendors step in and solve problems that are outside the scope of businesses’ resources or expertise, lending their knowledge as needed. It’s the role that EnSight+ fills for our clients. One such job was for a client that installs utility equipment. This client needed highly…
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Field service managers are, in many ways, the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them the direction, guidance, and support they need to carry out their day-to-day tasks. Below we’ll discuss four key field service manager responsibilities and why they’re important…
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The field service manager is in many ways the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them daily direction and guidance. Related: Fleet Manager Skills That Make a Difference This large amount of responsibility is likely going to come with some challenges…
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