Companies that stand the test of time are often called resilient as they are adept at riding the cyclical waves that all businesses encounter. Seamlessly navigating the big challenges (like COVID-19) and the small ones (like a temporary product shortage) with ease. And while organizational resiliency has long been critical to success, a new type…
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In response to a growing population and rising prosperity, the demand for energy continues to steadily climb. In developing countries, global energy demand is expected to reach about 660 quadrillion Btu in 2050. To provide some context, that number is about 15% higher than in 2021. In order to not only stay profitable but also…
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As the weeks tick down, budgets for the new year become finalized, and all eyes are focused on 2023. Bolstered by the proliferation of field service management software, the last few years in the industry have been like a rocket ship to the moon. Tech-forward solutions are helping to find new efficiencies and improve effectiveness. …
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One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites. With the advent of new technology, at least some of those tasks can now be completed from the comforts…
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The world is more connected today than it’s ever been. We’re now capable of communicating through text, voice, or video with someone across the world. While we often think of these feature-rich and tech-forward platforms as boons to our personal lives, the benefits are just as abundant for businesses. More specifically for businesses with a…
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As companies in the field service industry have learned, the information superhighway is a road paved with data. For some field service companies, that data has yielded actionable insights that continue to inform critical business decisions. Yet, not all of these companies have had the same level of success. Possibly due to an ineffective (or…
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An industry like field service management, they rely heavily on the human connection between provider and customer. It sounds counterintuitive to say one of the biggest differentiators in the coming years may not be human at all. We’re talking about artificial intelligence. While the term artificial intelligence, AI, conjures up images of robots performing the…
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When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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