The importance of good hygiene is ingrained in us at an early age. And for a good reason. But the hygiene we’re talking about today has nothing to do with brushing your teeth. Today’s topic is data hygiene actually plays a pivotal part in an organization’s success. As anyone who’s ever dabbled in data can…
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A lot goes into selecting a vendor during the field service management software evaluation phase. While price is always a consideration, key aspects of functionality, security, ongoing support, and future updates can also sway decision-makers. One part of the puzzle is whether the vendor offers an on-premise solution versus one hosted in the cloud. There…
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No matter your age, brand preferences, or purchasing habits, it’s a given that you’ve called and engaged with a call center at some point. Call centers originated in the 1950s with women who worked out of the home operating phones in their living rooms. While technology in the coming years made it easy for workers…
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There’s no doubt that rising prices, both in regular gas and diesel, are slicing into companies’ margins. The good news is there are ways those same companies can help their own cause. Here are some actionable steps your company can take to become more efficient with fuel usage.
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As is the case with many industries, field service management organizations rely heavily on data when making operational decisions. For example, sagging first-time fix rates might prompt personnel changes. Rising gas prices can also influence the territory the business works within. But another metric that field service management organizations should be equally as focused on:…
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There’s an old adage in business that applies to many different functional areas. A few encapsulate the meaning of the way that data entry does: Put good in, get good out. In computer science, the adage has a slight twist—garbage in, garbage out—and an acronym, GIGO. Whatever your phrase preference, the meaning is the same….
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When it comes to having a finger on the pulse of the public, few companies do a better job of gathering insights than Gallup. The American analytics and advisory company is well-known for the opinion polls it’s been conducting for nearly 100 years. So, when Gallup released a report on hybrid work arrangements in a…
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With large swaths of employees aging into retirement, the field service industry is experiencing a tremendous change in its workforce. Over 70% of companies believe an aging workforce to be a threat to their field service operations. That exodus, paired with a refined focus on the bottom line has utilities searching for ways to do…
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Companies that stand the test of time are often called resilient as they are adept at riding the cyclical waves that all businesses encounter. Seamlessly navigating the big challenges (like COVID-19) and the small ones (like a temporary product shortage) with ease. And while organizational resiliency has long been critical to success, a new type…
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