As the weeks tick down, budgets for the new year become finalized, and all eyes are focused on 2023. Bolstered by the proliferation of field service management software, the last few years in the industry have been like a rocket ship to the moon. Tech-forward solutions are helping to find new efficiencies and improve effectiveness. …
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They deliver your groceries, walk your dog when you get stuck late at work, and mow your lawn. They are gig workers, and they are revolutionizing the American workforce. Gig workers are independent contractors that cobble together multiple “side gigs” or contract work to earn a full-time income. The concept is hardly new. Think about…
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One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites. With the advent of new technology, at least some of those tasks can now be completed from the comforts…
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The world is more connected today than it’s ever been. We’re now capable of communicating through text, voice, or video with someone across the world. While we often think of these feature-rich and tech-forward platforms as boons to our personal lives, the benefits are just as abundant for businesses. More specifically for businesses with a…
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As companies in the field service industry have learned, the information superhighway is a road paved with data. For some field service companies, that data has yielded actionable insights that continue to inform critical business decisions. Yet, not all of these companies have had the same level of success. Possibly due to an ineffective (or…
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An industry like field service management, they rely heavily on the human connection between provider and customer. It sounds counterintuitive to say one of the biggest differentiators in the coming years may not be human at all. We’re talking about artificial intelligence. While the term artificial intelligence, AI, conjures up images of robots performing the…
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When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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Fleet management includes a wide array of responsibilities critical to the longevity and track of your fleet. Managers hire and oversee employee drivers. They carry out onboarding, training protocols, establish and ensure legal compliance, and maintain expense and vehicle records. Fleet managers work with drivers, maintenance technicians, and human resources employees every week, sometimes multiple…
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All monitored by you, in real time. Are you ready to take control?