There’s a common refrain that today’s consumer has more wants and needs than ever before. Though it’s a true statement, those various customer desires add up to one overarching theme: Fulfilling a promise. With utilities, that promise is to reliably deliver energy, with little to no interruptions. When something does break, customers expect the utility…
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In a perfect world, a field service business would operate without any hiccups. Its fleet vehicles would run perfectly, equipment would never malfunction, and materials would arrive on time every time. But here in the real world, that’s not always the case. Unplanned downtime is bound to happen at some point, and its effects on…
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The effects of the COVID-19 pandemic are sure to be felt for years to come. The pivot toward remote work has been one of the most significant changes. Companies have had to reevaluate how collaboration works across teams and projects. In field service businesses, telecommuting simply isn’t an option for technicians and other mobile workforce…
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Utilities are quickly realizing that fleet vehicles are more than just methods of transportation for their technicians. These vehicles contribute to a significant piece of the expenditure pie. When managed properly it can positively affect the company’s bottom line. Fleet-as-a-service is a concept intended to help utilities govern the way their vehicles are used. Here…
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There’s no doubt that COVID-19 created a seismic shift in how businesses in all industries operate but also how they plan for widespread and debilitating emergencies. Yet, for utility companies, c For example, data from the National Interagency Fire Center shows an average of approximately 70,000 wildfires per year—wildfires that often cause destruction and utility…
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The importance of providing a good customer experience is one of those things that all businesses know. But until you see a stat like this one from American experience management company Qualtrics, it’s hard to grasp just how important it really is: “Nearly 90% of consumers who give a company a ‘very good’ customer experience…
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There’s more to managing a budget than what is on paper. There are line items for things like employee salaries and equipment. For field service management companies, there are additional expenditures like gas for fleet vehicles. This includes unwanted waste that often can make or break a business’s attempt at meeting the budget. In today’s…
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According to the Bureau of Labor Statistics (BLS), there are about 3 million nonfatal workplace injuries and illnesses in the United States each year across various industries. The BLS categories include several industries that fall under the field service umbrella. Given the type of work field service professionals do daily, it’s no surprise that employees…
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Employers have long sought the right carrot to dangle to boost the productivity of their workforce. Some have tried financial incentives, while others have opted for positive reinforcement in the form of shout-outs or affirmations. There’s certainly merit to any form of motivation that works, but research shows that one of the simplest ways for…
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