Several reports show that mobile device ownership will keep climbing. In fact, some reports have pegged the number of mobile devices operating worldwide to grow by nearly 4 billion devices between 2020 and 2024. Our world is already consumed with mobile phones and new technology. While almost everyone has a personal device, it’s logical to…
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The construction industry is a major cog in the U.S. economic machine, with more than 7 million employees creating almost $1.3 trillion worth of structures each year. There are nearly 700,000 construction companies in the country. These vary in size, scope, and function, but they all share some commonalities. These include potentially damaging safety issues…
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The times, they are a-changin’ for many of us. That includes field service technicians who have watched their roles and responsibilities morph as the world evolved around them. The industry is getting younger, heavier on technology, and more customer-centric than ever. So, what does it take to be a success in the new realm of…
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If you’re in the field service management industry, chances are you’re a reader of Field Service News. The publication is a leading business magazine dedicated to field service professionals and field service industries. As part of its coverage, Field Service News recently surveyed professionals from more than 150 companies in 18 countries and across 12…
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Though it’s been a few years since its release, a 2017 report from The Service Council on a sustainable field service workforce is just as applicable today as it was then. In that report, the Chief Customer Officer described staffing issues within the industry. At the time, he highlighted the impending talent crisis created by…
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If employees are the lifeblood of a business, its assets are the heart. For success, both elements must work in tandem. This might look different for each business. For example, employees using shop-owned tools and specialized machinery, or driving fleet vehicles to and from a job. With the potential dangers involved, field service businesses follow…
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Among other things, the COVID-19 pandemic has reminded us that we all have a part to play. We’ve committed to staying socially distant and avoiding gatherings that could cause direct exposure to someone carrying the virus. We’ve also aimed to slow the spread by wearing face coverings. We try our best to remain patient when…
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While the perception is that businesses are utilizing digitization and automation at every turn, you might be surprised to know that about half are still using manual methods for field service responsibilities. These tasks could include, cycling through the work order process, routing and dispatching, and also, time and expense management. When they rely on…
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Big data has been responsible for the revolutionary overhaul of processes in nearly every industry. Field service management is no different. Data has enabled field service companies to improve operations across multiple disciples within the space. Companies with fleet vehicles have strategically used technology called telematics to upgrade the efficiency and productivity of their work….
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All monitored by you, in real time. Are you ready to take control?