Customer expectations are higher than ever these days, so when the power or internet service goes out, they want a quick fix. While losing power is inconvenient to most, it could be a life-threatening situation for those who need electricity to run life-sustaining medical equipment. If there’s a gas leak, help is needed right away….
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Say Goodbye to Paper and Hello to More Efficient Driving Sometimes, less can really be more. For field technicians who traverse territories with company fleet vehicles, the smallest process change can have a substantial impact. For one, think about the patterns and behaviors of those drivers. The American Trucking Association says that an hour of…
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Workers across industries (plumbers, HVAC techs, construction foremen…) all have diverse skill sets. The common thread among them: a desire to improve efficiency and the first-time fix rate. Related: Improve Occupant Productivity with Field Service Software Fortunately for EnSight Plus customers, those two areas are our bread and butter. Our field service management software can…
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All fleet businesses face uncertainty when it comes to fuel costs. However, the combination of commonsense practices, specific expectations for fleet employees, and solid fleet management software can help reduce costs. Here are 18 ways that a fleet manager might improve their company’s fuel economy. Related: 6 Ways Dynamic Routing Can Make Your Job Easier
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Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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Field Management Software Is a Vital Tool on Construction Sites Compiling a list of tools needed on a construction site would be an exhaustive process. Heavy machinery like excavators and bulldozers. Handheld tools like hammers and screwdrivers. And new tech-driven advances like site sensors and power-assist suits might all make the cut. However, there’s one tool…
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Did you know that the United Nations projects that the global population will reach 9.8 billion in 2050 and 11.2 billion in 2100? That’s a lot of energy that will be needed in the future. This will keep utilities and the businesses that work with them busy. Meter manufacturers that produce devices that read and analyze…
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Any business with far-flung assets knows the importance of good field service management. Failing to get the right people to the right place at the right time – especially in an emergency – is not only bad for business, but it can also be bad for the company’s reputation.
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One of the biggest challenges companies face is stagnant productivity. Staff performance often plateaus when people get comfortable — and bored — in their roles. Even employees who started out bright-eyed and ambitious switch into autopilot if they don’t feel challenged. And as soon as employees become unmotivated, businesses can see productivity drop. So how…
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